SERVICES & SHIPPING

What products does OziGaming sell?

OziGaming specializes in custom-built gaming PCs, high-performance laptops, computer parts, gaming accessories, and consoles. Whether you’re looking for a ready-built gaming PC or individual components to build your own, OziGaming offers a wide range of products to cater to gamers of all levels.

What are the different grades of devices?

Our Some devices are usually graded from A to D, sometimes with additional labels like "Refurbished" or "Like New". The grading system might vary slightly, but here’s a general guide:

  • Grade A (or "Like New"): The device is in excellent condition, with minimal to no cosmetic imperfections. It works like new, with no issues.
  • Grade B (or "Very Good"): The device may have minor scratches or signs of use but is still fully functional. It's in good working condition.
  • Grade C (or "Good"): The device shows significant signs of use, like visible scratches or dents, but it still functions well.
  • Grade D (or "Fair" or "Acceptable"): The device has noticeable damage, such as cracks or deep scratches, but it’s still operational. It might have functional issues in some cases.
Do you offer pre-built gaming PCs?

Yes! OziGaming has a selection of pre-built gaming PCs suited to different budgets and gaming needs, including Lite, Core, Premium, and Pro builds. These PCs come with carefully selected components to ensure a smooth and powerful gaming experience.

Can I build my own gaming PC through OziGaming?

Yes! OziGaming offers a variety of customizable PC builds where you can select your preferred components, such as CPU, GPU, RAM, storage, and more. If you need assistance, our experts are available to help guide you through the selection process.

What should I do if I have an issue with my order?

If you have any issues with your order, please reach out to our customer support team via email or phone. We are committed to resolving any issues quickly and efficiently. Please have your order number ready when contacting us for faster assistance.

Do you offer any promotions or discounts?

Yes! From time to time, we offer promotions, discounts, and seasonal sales. Be sure to subscribe to our newsletter or follow us on social media for the latest updates on offers.

How long does shipping take?

Shipping times vary depending on the product. Pre-built PCs typically ship within 2-3 business days, while custom-built PCs may take longer due to component availability and build time. You will receive tracking details once your order has shipped.

PAYMENT & ORDERS

Can I pay in installments or use a financing option?

Yes! We offer financing options through CLEARPAY. This allows you to split your payment into manageable installments or pay later, depending on the option available at checkout. Financing is subject to approval.

Can I get a refund if I cancel my order?

Refunds are available in accordance with our Returns and Refund Policy. If you cancel your order before it ships, you will receive a full refund. If the order has already shipped, you will need to return the item for a refund once it arrives.

What should I do if I receive a damaged or wrong product?

If you receive a damaged or incorrect product, please contact our customer support team immediately at sales@ozigaming.co.uk. Be sure to include the following information:

  • Your order number
  • A description of the issue (e.g., wrong item, damaged product)
  • Photographs of the damaged item or incorrect product
  • Any other relevant details (e.g., packaging condition)
What payment methods do you accept?

We accept a variety of secure payment methods for your convenience:

  • Credit and Debit Cards (Visa, MasterCard, Maestro)
  • Bank Transfers (for larger transactions)
  • Clearpay (Pay later options available for eligible customers)
Do you accept international payments?

At the moment, we primarily accept payments from UK-based customers. However, if you're ordering from outside the UK, please reach out to our support team: sales@ozigaming.co.uk for more information on payment options and shipping policies.

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